Store regulations
The following Regulations define the general terms and conditions of sale applicable in our online store available at https://keeklampsystem.pl, operated by Ambient Sp. z o. o., Berzyna 83B/1.3, Wolsztyn 64-200, NIP: PL9231741422, REGON: 523979157, KRS: 0001009650. The business activity is registered in the National Court Register (KRS).
1. Scope of application of the regulations
The Regulations apply to all orders placed by Consumers and Entrepreneurs via our online store.
According to Article 22 of the Civil Code, a consumer is a natural person who concludes a legal act with an entrepreneur that is not directly related to his or her business or professional activity.
According to Article 43 of the Civil Code, an entrepreneur is a natural person, a legal person and an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity on its own behalf.
Other or supplementary Regulations and General Terms and Conditions used by Entrepreneurs do not apply - they will only become part of the contract if we give our express written consent.
2. Conclusion of the contract
The sales agreement is concluded with Ambient Sp. z o. o.
The presentation of products in our online store constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code. In order to submit an offer to purchase products, you must place an order. Using the mechanisms available in our store, you can add selected products to the shopping cart and submit a purchase offer. The shopping cart and data entered in the forms can be modified before placing an order, using the available functionalities and messages displayed during the ordering process.
By clicking on the order summary button confirming and finalizing the order , you place an order for the products in your basket. After placing your order, you will receive an email from us confirming receipt of the order and its acceptance for fulfillment. Upon receipt of this email, a sales contract is concluded.
3. Language and rules for consolidating the contract
The sales agreement can be concluded in Polish, English, German, French, Spanish
We save the content of the contract and send you the order data and our Terms and Conditions by e-mail. You can also check the information about your orders via your customer account. The Terms and Conditions are also available on the website of our online store in a way that allows you to obtain, reproduce and save their content.
4. Delivery of products
In some cases, shipping costs must be added to the prices of products. Ordered products are delivered via courier companies cooperating with us. Detailed information about possible methods and dates of delivery and shipping costs is presented during the ordering process and in a special information tab on our store's website.
The products offered in the store are sold exclusively by mail order. Unfortunately, there is no possibility of personal collection.
We do not ship products to parcel lockers.
5. Payments
The following payment methods are available in our online store:
- Electronic payments (e-payments) via an online payment service.
- Payment by traditional bank transfer to our store's bank account. If you choose this payment method - after placing your order, we will send you the transfer details via e-mail. Order processing will begin after the full amount of the required payment for the order has been credited to our account.
Detailed information about possible payment methods, including online payment services integrated with our store and available types of e-payments and possible additional costs, is presented during the order placement and on our store's website in a special information tab regarding payment methods.
6. Right to withdraw from the contract
Consumers have a statutory right to withdraw from the contract, in accordance with the information contained in the instructions on the right of withdrawal.
The right to withdraw from the contract is also available to individuals who enter into a contract directly related to their business activity, when it results from the content of this contract that it is not of a professional nature for these individuals, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity. Other entrepreneurs do not have the right to withdraw from the contract.
7. Reservation of ownership of goods
Products ordered in the store remain our property until full payment of the sales price.
8. Damage caused during transport
Applies to Entrepreneurs (except for individuals concluding a contract directly related to their business activity, when the content of this contract indicates that it is not of a professional nature for these individuals – so-called "quasi-consumers", i.e. sole proprietors exercising certain consumer rights): the risk of accidental loss or accidental deterioration of the product is transferred to you at the time of its release by us to the forwarder, carrier or other person or institution involved in the execution of the shipment. We are not liable for any loss, shortage or damage to the product occurring from the moment it is accepted for transport until it is released to you, and for any delay in the delivery of the shipment caused by the carrier.
9. Complaints: compliance of the goods with the contract / defects
Applies to Consumers : we are obliged to deliver goods without defects. In the event of non-conformity of the goods with the contract, the Consumer has the rights specified in Chapter 5a of the Consumer Rights Act. Under the terms specified therein, the Consumer may request the repair or replacement of the goods that are not in accordance with the contract, or submit a declaration of a reduction in the price of the goods or withdraw from the contract. We are liable for the lack of conformity of the goods with the contract revealed within 2 years of its delivery, unless we have specified a longer shelf life for the given goods - in such a case, this longer period applies.
In the event of non-conformity of the goods with the contract, the above provisions regarding the Consumer also apply to a natural person concluding a contract directly related to their business activity, when it results from the content of this contract that it is not of a professional nature for that person, resulting in particular from the subject of the business activity performed by them, made available under the provisions on the Central Register and Information on Business Activity.
Complaints can be submitted:
- via e-mail to the address: info@keeklampsystem.pl
- in writing to the following address: Ambient Sp. z o. o., Berzyna 83B/1.3, Wolsztyn 64-200
- telephone contact is possible at the following number: +48 68 8880233
Information regarding any additional warranty and its detailed terms and conditions are always included with the product and available on the information pages of the online store.
Applies to Entrepreneurs: (with the exception of natural persons concluding an agreement directly related to their business activity, when the content of this agreement indicates that it is not of a professional nature for these persons - so-called "quasi-consumers", i.e. sole proprietors exercising certain consumer rights): in the case of a sales agreement concluded with an Entrepreneur, pursuant to Art. 558 § 1 of the Civil Code, the liability of our online store under the warranty for defects is excluded.
Our customer service is at your disposal: +48 68 8880233, info@keeklampsystem.pl
10. Services provided electronically
In order to use our online store, including browsing the assortment and placing orders, it is necessary to have a multimedia device with an installed web browser and access to the Internet and e-mail. It is recommended to enable JavaScript and save Cookies in the browser settings. Users are obliged to use the online store in a manner consistent with the law and good customs, and it is forbidden to provide content of an illegal nature.
We take all necessary actions to ensure the fully correct operation of the service and interface of our online store to the extent resulting from current technical knowledge and we undertake to remove all irregularities and technical problems reported by users within a reasonable time. The above also applies to the possibility of signing up to the newsletter or the optional possibility of creating a customer account - if these services are provided as part of our store. You can notify us of any detected irregularities or interruptions in the operation of the service and services of our online store using the contact details indicated in the point above. In a complaint regarding irregularities related to the technical functioning of the online store service, please indicate the type and date of the irregularity.
11. Code of good practice
We have voluntarily submitted to the "Trusted Shops Quality Criteria" available at this link .
12. Extrajudicial dispute resolution
We inform that Consumers have the right to use an out-of-court method of handling complaints and pursuing claims. Information on how to access the above-mentioned mode and procedures for resolving disputes can be found at the following address: www.uokik.gov.pl in the tab " Amicable resolution of consumer disputes ".
In addition, at: http://ec.europa.eu/consumers/odr Consumers have access to an online platform for resolving consumer disputes (the so-called ODR platform). The ODR platform is a multilingual, interactive website for serving Consumers and entrepreneurs seeking out-of-court resolution of disputes resulting from a distance sales contract or a service contract.
The use of the above-mentioned extrajudicial methods of claim settlement and dispute resolution is voluntary and may only take place if both parties to the dispute (Consumer and seller) consent to it.
We undertake to use out-of-court resolution of disputes with Consumers within the meaning of the provisions of the Act of 23 September 2016 on out-of-court resolution of consumer disputes. The entity authorized to out-of-court resolution of disputes between our company and the Consumer is: Provincial Inspectorate of Trade Inspection in Poznań, al. Marcinkowskiego 3, , 60-967 Poznań, https://poznan.wiih.gov.pl.
13. Final provisions
None of the provisions of these Regulations are intended to violate the statutory rights of the Consumer. In the event of any conflict between the provisions of these Regulations and the rights of Consumers resulting from generally applicable provisions - the statutory regulations will always be applied instead of the disputed provisions of the Regulations.
In the case of Entrepreneurs, Polish law applies to all contracts concluded with us, excluding the United Nations Convention on Contracts for the International Sale of Goods.
In the case of Entrepreneurs, legal persons under public law or separate public-law entities, the court with exclusive jurisdiction to resolve disputes all disputes arising from contractual relations between us and you shall be settled by the court competent for our registered office. The previous sentence does not apply to natural persons concluding an agreement directly related to their business activity, when it results from the content of this agreement that it is not of a professional nature for these persons, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.